Lead community engagement as an Experience Manager at YMCA Calgary's Brookfield Residential YMCA. This full time role focuses on fostering a positive experience for all facility users and program success. YMCA Calgary seeks an Experience Manager who thrives in a leadership role, ensuring program excellence and community connection.
This position requires a blend of supervisory experience, customer service skills, and budget management. Candidates should be passionate about health and recreational services while developing their team’s capabilities and tracking success metrics. Key Responsibilities:
Ensure targets set in the Experience Manager scorecard are met
Develop and manage departmental budgets effectively
Provide excellent responses to user needs
Recruit and train program delivery staff efficiently
Ensure compliance with health and safety protocols Requirements:
Post-secondary diploma/degree in Recreation or related field
Minimum of 3 years in a supervisory role
Solid customer service background
Excellent oral and written communication skills
Current Standard First Aid with CPR-C certification required Utilize your leadership and customer service expertise to enhance community engagements at YMCA Calgary.