Join Compugen as a Senior Delivery Manager in Calgary, AB, and harness your experience in IT service management to drive impactful client relationships and service delivery excellence. This pivotal role focuses on managing complex IT operations and leading a team that delivers high-quality managed services. Your knowledge of ITIL processes, cloud technologies, and shared service desk operations is crucial in guiding technology solutions aligned with clients’ strategic goals.
You will play a key role in stakeholder communication and operational governance, ensuring optimal service performance. Key Responsibilities:
Lead client engagement and strategic consulting efforts
Manage overall service delivery and operational governance
Ensure effective service performance metrics and SLAs
Collaborate across technical teams to innovate solutions
Cultivate a high-impact culture within your teams Requirements:
Minimum 10 years in managed services or IT leadership
Solid understanding of ITIL frameworks and service management
Familiarity with cloud infrastructure (AWS, Azure)
Exceptional stakeholder engagement and communication skills
Advanced certifications and relevant degree preferred Drive service delivery transformation at Compugen by leveraging your technical and leadership expertise in Calgary.