Enhance user experiences as a Service Desk Analyst providing technical support. Collaborate with a diverse team to solve hardware and software issues and ensure smooth IT operations. Our client is looking for a Service Desk Analyst to offer front-line support for desktop and mobile services.

This role involves Level 1 and Level 2 support, ensuring the maintenance of the computer desktop workplace. Effective interaction with users at various levels is essential, as well as the ability to diagnose and resolve technology-related problems promptly. Key Responsibilities:

- Respond courteously to support requests per SLA
- Provide Level 1 support for financial applications
- Image and deploy desktops and laptops
- Track IT assets using CMDB
- Monitor Service Now for IT requests and incidents Requirements:
- 1-3 years in IT help desk/support roles
- Proficient in Microsoft OS and Office Suite
- Service Now experience desired
- Strong problem-solving and communication skills
- IT certifications like CompTIA A+ advantageous Apply today to leverage your technical skills in a service-oriented environment.

📌 Service Desk Analyst with Technical Support (Ottawa)
🏢 Arsenault
📍 Ottawa