Drive customer services and operations at Toronto Hydro as a Director in a hybrid work model. Your leadership will shape customer journeys across various channels. As the Director of Operations and Customer Experience, you will implement strategies that streamline operations while enhancing the customer experience. By leveraging technology and insights, you will formulate initiatives that promote transparency and operational excellence while managing a high-performing team. Key Responsibilities:
Define end-to-end customer experience strategies
Ensure governance and compliance across service channels
Drive performance through quality assurance in contact centers
Implement cost optimization via data-driven improvements
Advance customer engagement and success operations Requirements:
15 years of leadership in customer service operations
Minimum 7 years of senior-level experience
Experience in regulatory frameworks is crucial
Proven track record in large-scale contact centers
Preferred Master’s degree in business or management Lead transformative customer experiences at Toronto Hydro through cutting-edge strategy and a commitment to excellence.

📌 Director Of Operations And Customer Experience Toronto
🏢 Toronto Hydro
📍 Toronto