Elevate your career in customer service with iA Financial Group. Embrace a non-sales setting where your communication skills can shine and contribute to a welcoming workplace. As a Customer Service Representative, you'll support policyholders and business partners by answering calls and emails while conducting follow-ups as needed.

Your role will focus on delivering exceptional service by explaining processes, documenting interactions, and managing unique cases to ensure timely solutions. Your contribution to service objectives will help drive team success and continuous improvement. Key Responsibilities:
Respond to 90% of incoming calls and emails
Conduct outbound follow-up calls to clients
Explain processes and document customer interactions
Update personal information and new claims requests
Participate in daily team meetings to share ideas Requirements:
Proven experience in customer service roles
Solid teamwork and interpersonal skills
Proficient with various software applications
Advanced English and French communication skills
Ability to work well under pressure Become a key player in fostering a team-oriented and supportive customer service environment at iA Financial Group.

📌 Customer Service Role At Ia Financial Group Quebec City (Canada)
🏢 IA
📍 Canada