Join Dialpad as a Technical Support Engineer, focusing on VoIP solutions and exceptional customer service. Work collaboratively to resolve technical issues and enhance customer interaction.

As a key player in our support team, you will be responsible for addressing technical inquiries related to our AI-driven communication platform. This role demands strong problem-solving capabilities and a commitment to driving timely resolutions while collaborating with Engineering and Product teams. A background in telecom or cloud technologies is essential for success in this role.

Key Responsibilities:



• Handle carrier escalations and trouble tickets diligently • Conduct network performance monitoring and testing • Assist customers with a range of technical questions • Resolve technical bugs and work cross-functionally • Maintain high service levels and productivity metrics

Requirements: • 3+ years in customer support within telecom or VoIP • In-depth knowledge of networking and cloud systems • Expertise in SIP and VoIP troubleshooting • Solid written and verbal communication abilities • Experience with tools like Wireshark and Zendesk

Become a crucial part of Dialpad's mission to improve customer experiences while overcoming technical challenges. #J-18808-Ljbffr

📌 Dialpad VoIP Technical Support Expert (Winnipeg)
🏢 Dialpad
📍 Winnipeg