Mitch is seeking a Director of Personal Lines Client Care, focusing on shaping exceptional client experiences in a flexible work workplace. This role emphasizes operational excellence and data-driven strategies for client satisfaction. In this strategic leadership position, you’ll oversee the evolution of client service operations, ensuring scalable and efficient processes that enhance customer relationships.

Your primary goal will be to identify and eliminate inefficiencies, using data and analytics to foster a culture of excellence and accountability in service delivery. Collaboration with leadership teams will also be essential to align initiatives with broader business strategies. Key Responsibilities:
Design and implement a up-to-date service model for clients
Analyze service performance metrics to drive improvements




Develop actionable strategies for client retention
Ensure compliance with operational standards
Collaborate with leadership on service strategy alignment Requirements:
Minimum 10 years in insurance service operations
Deep understanding of P&C; insurance and compliance
Robust analytical skills using data for optimization
Proven track record of operational excellence
Exceptional leadership capabilities to build engaged teams Lead the transformation of client services at Mitch, driving innovation and creating memorable experiences through effective operations and data-driven insights.

📌 Director Of Client Care At Mitch Whitby (Canada)
🏢 Mitch Insurance
📍 Canada