Lead Telecon’s IT operations and service delivery as the Director in a hybrid capacity. Utilize your strategic vision to modernize IT while ensuring reliable and scalable service delivery. This essential role reports to the Vice President – Shared Services and involves overseeing various IT functions.

As a leader, you'll be responsible for establishing a modernization roadmap and enhancing service performance, directly impacting business objectives and operational efficiency. You'll also cultivate a team-oriented culture among teams and stakeholders. Key Responsibilities:
Define and align IT service delivery strategy
Direct daily IT operations across enterprise applications
Monitor service levels, KPIs, and performance metrics
Manage critical IT initiatives and project timelines
Enhance IT operating practices and incident management Requirements:
Bachelor’s degree in IT or Computer Science
Minimum of 10 years in IT leadership roles
Bilingualism in French and English is an asset
Robust knowledge of IT service performance and governance
Effective stakeholder engagement and influence skills Become a critical voice in steering Telecon’s IT innovation and service excellence in this agile leadership role.

📌 Director Of It Operations Telecon Vaughan
🏢 Telecon
📍 Vaughan