Drive excellence in service delivery as Xplore Inc.'s Director of Field Operations and Vendor Management. Focus on workforce planning, dealer partnerships, and operational efficiency. This strategic role at Xplore Inc. is essential for enhancing rural broadband services.
You will oversee capacity planning, real-time operations, and performance governance to meet diverse customer needs. The ideal candidate will exhibit expertise in vendor management and operational strategies. Key Responsibilities:
Oversee national capacity and performance for technicians and dealers
Lead optimization of dispatch operations and scheduling
Ensure execution of service commitments and issue resolution
Manage the full work order lifecycle efficiently
Foster high standards of vendor performance and compliance Requirements:
Demonstrated leadership in field operation management
Experience in performance management and KPI optimization
Robust business acumen and budget management skills
Proven track record in strategic relationship building
Exceptional problem-solving and communication skills Transform the broadband experience through effective operational leadership at Xplore Inc.