Elevate client satisfaction in the role of Director, Client Experience Design & Strategy at Scotiabank in Toronto. Lead the way in creating impactful customer journeys. As a key member of the Client Experience Management Office, you'll contribute to designing a robust CX strategy that aligns with Scotiabank's vision.

Your expertise in service design will facilitate improvements in customer interactions, driving retention and growth. Collaborate effectively with cross-functional leaders to ensure a consistent and positive client experience across all channels. Key Responsibilities:
Lead the development of a comprehensive CX strategy
Optimize customer journeys through data and insights
Provide design support to cross-functional teams
Create prioritization frameworks for CX initiatives
Align with senior leadership on strategic CX goals Requirements:
Relevant Bachelor's degree; MBA is an asset
10+ years of experience in client-focused design
Solid client research and analytics skills
Excellent relationship-building abilities
Resilience in ambiguous and energetic situations Drive Scotiabank's mission toward exceptional client experiences as you foster creative strategies that deliver measurable business results.

📌 Director, Experience Strategy At Scotiabank Toronto
🏢 Scotiabank
📍 Toronto