Lead transformative acquisition and retention strategies at Questrade Financial Group. Focus on enhancing the user experience and improving conversion through cutting-edge technology. In this strategic role as Director of Acquisition and Retention, you will optimize client journeys from prospect to funded account.

Drawing on your experience in financial services, you will build bridges between sales, marketing, and operations, ensuring seamless execution of growth initiatives and outstanding customer experiences. Key Responsibilities:
Develop and manage the Conversion Command Center for client onboarding
Enhance lead conversion through multi-channel strategies
Partner with WFM for productive resource allocation during peak activity




Ensure high-performance metrics in client retention
Utilize AI for predictive models influencing retention strategies

Requirements:
Advanced degree or MBA in relevant fields
10+ years of financial leadership experience
Proven track record in managing sizable teams
Expertise in sales and CRM technologies, particularly Salesforce
Familiarity with advanced data analytics tools

Harness this prospect to shape the future of customer experiences at QFG while promoting a diverse workplace culture.

📌 Director, Customer Growth Strategies At Qfg Toronto (Canada)
🏢 Questrade Financial Group
📍 Canada