Elevate customer satisfaction and operational efficiency as the Director of Customer Services & Operations. Focus on transforming experiences through strategy and innovation at your organization. In this pivotal role, you will develop and enforce a customer experience strategy that prioritizes service quality and regulatory compliance.

As a leader in customer operations, your focus includes enhancing billing processes and managing complex teams across various platforms. You will drive high-performance culture and continuous improvement initiatives to foster an exceptional customer journey. Key Responsibilities:
Establish standards for customer engagement across channels
Manage voice-of-customer insights and improvements
Oversee digital transformation and self-service innovations




Lead operational efficiencies through training and process alignment
Ensure solid governance and compliance with regulations Requirements:
Post-secondary education in business or related field
15 years of leadership experience in customer service domains
7 years in senior leadership roles managing large teams
Background in regulated sectors like utilities or finance
Experience with billing and revenue assurance processes Champion the optimization of customer interactions while ensuring compliance and operational excellence.

📌 Director Of Customer Success And Operations Toronto
🏢 Eetdbuyersguide
📍 Toronto