Join the mission at a leading company to revolutionize customer success in a role focused on operational excellence. As a Customer Success Operations Manager, you will optimize systems and processes to enhance Net Revenue Retention. Reporting directly to senior leadership, you will design and optimize customer success management systems that bridge corporate strategies with operational execution.

You’ll partner with the AMER VP of Customer Success and various teams to ensure consistency in operations while supporting growth objectives at every step of the customer journey. Key Responsibilities:
Partner with Global Operations to uphold operational consistency
Maintain effective operating rhythm within the CX organization




Optimize Customer Success Management Systems for regional execution
Enhance cross-functional handoffs between related teams
Track and execute risk mitigation plans for at-risk customers Requirements:
7+ years in GTM or customer success operations
Proficiency in Salesforce or similar CRM
Solid analytical and quantitative skills
Experience with CS platforms like Gainsight preferred
Proven ability to manage complex data sets Excel in operational roles while driving customer success initiatives, making a tangible impact on the organization's growth.

📌 Customer Success Operations Manager Role Toronto
🏢 United States Digital Space
📍 Toronto