Drive customer success and sustainability initiatives as the Director of Customer Relationships at veritree, headquartered in Vancouver. Your leadership will fuel customer satisfaction and organizational growth. In this essential position, you will oversee the customer success department, directing efforts to maintain high retention rates and expand service offerings.

You will collaborate across departments while directly engaging with enterprise clients, ensuring their needs are met and their experiences with veritree are rewarding and impactful. Key Responsibilities:
Own retention and up-sell targets for the customer base
Lead, coach, and develop a high-performing Customer Success team
Manage critical client interactions, including business reviews




Develop account health metrics to guide engagement strategies
Collaborate with Sales on identifying customer expansion prospects Requirements:
10+ years in Customer Success or related B2B roles
Solid experience managing revenue retention and client growth
Competent in executive-level communications and negotiations
Advanced knowledge of CRM systems, preferably HubSpot
Resilient in evolving business landscapes Promote environmental restoration and build meaningful customer relationships at veritree as you guide success strategies.

📌 Director Of Customer Relationships At Veritree Vancouver
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📍 Vancouver