Enhance customer experiences as a Customer Success Manager within the hospitality sector in Kingston and Pickering, ON. Focus on improving service delivery and operational excellence across multiple clients. This role encompasses the management of janitorial services, supporting partner training, and overseeing quality audits to ensure high standards are maintained.

You'll be instrumental in developing strategies that drive profitability and customer satisfaction while acting as the key communication point for clients. Key Responsibilities:
Manage and coordinate janitorial services for client locations
Train partners and oversee cleaning staff performance
Conduct regular audits and manage client relationships




Participate in budget planning and strategy development
Lead cross-functional teams to improve operational processes Requirements:
Experience in customer success or operations management
Background in hospitality or retail environments
Robust skills in budgeting and cost management
Ability to lead and mentor team members
Familiarity with Salesforce and service communication tools Elevate the quality of service delivery and partner performance, fostering robust relationships with customers in this energetic role.

📌 Customer Success Manager Hospitality Sector Pickering
🏢 United Services Group
📍 Pickering