Become a Customer Success Manager at Harvey and lead the transformation of legal services through cutting-edge AI. Ensure clients maximize value from their engagement with our platform. This role focuses on managing relationships across a diverse mid-market clientbase, making you essential to their successful adoption of our technology.

By leading training sessions, creating process documentation, and monitoring customer health, you’ll contribute to both client satisfaction and long-term business growth. We seek experienced candidates passionate about scaling customer success. Key Responsibilities:
Oversee client integration of Harvey’s AI technology
Facilitate training for end users to ensure engagement
Manage and nurture relationships with over 40 clients
Design scalable documentation and playbooks
Analyze performance metrics for client success Requirements:
Experience in legal or SaaS client management
Solid strategic planning and communication skills
Results-driven with the ability to prioritize tasks
Collaborate effectively as a team-oriented individual
Knowledge of Salesforce and Catalyst preferred Drive the future of skilled services at Harvey, fostering success through cutting-edge technology.

📌 Customer Success Manager For Ai Innovator Toronto (Canada)
🏢 Harvey
📍 Canada