Become a key player at Tipalti as a Senior Partner Customer Success Manager. Focus on the post-go-live phase for partner-driven customers, ensuring sustained growth and satisfaction. As a part of Tipalti's cutting-edge Customer Success organization, you will lead the efforts to optimize outcomes for clients working through partners.

This newly established role demands a proactive approach in shaping strategies and mentoring others while driving engagement across various internal teams. Leverage your experience to promote operational excellence in customer service. Key Responsibilities:
Lead partner customer experience post-go-live integration
Promote account growth by managing customer feedback and health
Develop operational frameworks for partner success




Advocate for the specific needs of partner-referred clients
Mentor team members and participate in larger initiatives Requirements:
Minimum of 5 years in customer success roles
Experience with partner ecosystems for growth dynamics
Solid ability in managing customer relationships
Familiarity with tools like Salesforce, Gainsight, and Jira
Organized with excellent verbal and written communication skills Shape customer experiences and build impactful partnerships by embracing the challenges at Tipalti.

📌 Customer Success Manager For Partners At Tipalti Vancouver (Canada)
🏢 Socket.dev
📍 Canada