Elevate client success with ACTO as a Customer Success Manager in Toronto, ON. Focus on strategic relationships and ensure satisfaction in our hybrid environment. In this full time role, you will manage enterprise and mid-market clients within the Life Sciences and SaaS sectors.

Targeted towards enhancing customer retention and growth, you will develop adoption strategies while training clients on best practices. This position offers opportunities for hybrid work, allowing for some remote flexibility alongside in-person collaboration with your clients and team. Key Responsibilities:
Manage enterprise and mid-market client accounts effectively
Develop and implement a Customer Success strategy




Onboard recent clients and facilitate executive business reviews
Drive client engagement and adoption rates
Collaborate with internal teams on implementation strategies Requirements:
Minimum 2 years in customer success or program management
Experience with enterprise clients, especially in Life Sciences
Familiarity with AI tools and their applications
Bachelor's Degree or Equivalent
Solid project management abilities Become an integral part of ACTO's mission by ensuring successful customer relationships and fostering growth.

📌 Customer Success Manager At Acto Toronto
🏢 ACTO Technologies
📍 Toronto