Drive client success and satisfaction as a Customer Success Account Manager with Litmus. Focus on building strong relationships, optimizing renewals, and ensuring customers maximize their platform value effectively. In this influential role, you'll manage assigned customer accounts, overseeing their health and retention strategies.

You'll coordinate closely with Sales and other teams to facilitate onboarding and handle any incidents or requests seamlessly. Your expertise in customer engagement will be vital in maximizing the value clients derive from Litmus's creative data solutions. Key Responsibilities:
Nurture relationships and ensure ongoing customer success
Facilitate onboarding and resource provisioning




Manage escalation processes for customer support
Conduct customer health assessments and assessments
Execute renewal processes and maintain billing accuracy Requirements:
7 to 12 years of experience in customer engagements
Robust skills in communication and organization
Negotiation and upselling acumen
Ability to work across multiple internal functions
Experience with Salesforce or similar CRMs Leverage your skills in customer program management to foster robust partnerships at Litmus, enhancing successful outcomes for all clients.

📌 Customer Success Manager At Litmus Toronto
🏢 Socket.dev
📍 Toronto