Unlock customer potential as a Customer Success Manager at Intiveo. This role is designed for specialists eager to own retention strategies and expand our clinic engagement efforts. In this impactful role, you will own the Value Exchange Model and conduct detailed account reviews to assess clinic performance.

Your focus will be on driving feature adoption and satisfaction outcomes, while closely collaborating with the Onboarding team to facilitate smooth transitions for recent clients. Your insights will fuel expansions and renewals, establishing you as a vital asset to our clients' success. Key Responsibilities:
Lead the implementation of the Value Exchange Model
Execute account reviews in response to performance alerts




Run Customer Satisfaction Review calls effectively
Drive advocacy through referrals and testimonials
Manage the complete renewal process for your book of business Requirements:
3+ years of experience in SaaS Customer Success
Background in executing adoption strategies
Ability to communicate business outcomes confidently
Track record in upselling clients successfully
Experience in healthcare or relevant industries appreciated. Drive retention and expansion for Intiveo’s clinics with your customer success expertise.

📌 Customer Success Management At Intiveo Vancouver
🏢 Intiveo
📍 Vancouver