Join Purolator as the Customer Solutions Operations Lead and play a vital role in enhancing client relations. Manage projects and collaborate with teams across North America. Within the North American Solutions Design Team, this senior position involves strategic oversight of client programs and engagement initiatives.

You will work closely with internal and external stakeholders to address operational challenges, ensuring the successful implementation of recent processes to maximize customer satisfaction. Key Responsibilities:
Support Account Executives in resolving service escalations
Analyze customer requirements across divisions for effective solutions
Develop strategic onboarding and resource plans
Collaborate with operations on cost and network assessments
Oversee project management from inception to delivery Requirements:
At least 4 years of relevant experience, with 5 in operations
Extensive logistics and transportation experience
Proficient with Purolator’s systems and MS Office
Solid verbal and written communication skills
Solid project management experience Lead customer-focused initiatives and drive efficiency at Purolator.

📌 Customer Solutions Operations Lead At Purolator Vaughan (Canada)
🏢 Purolator
📍 Canada