Join Lyft as a Customer Care Product Lead in Toronto and redefine how we support our users. Harness your strategic vision and AI skills to enhance our platform for agents. This hybrid role requires a passionate product manager with over 8 years of experience focused on platform strategy and execution.

You will be responsible for shaping the tools and data that support agent workflows, ensuring high quality and consistency in every interaction. This position involves deep collaboration with engineering, data science, and design teams to innovate and implement solutions that meet the challenges of modern transportation. Key Responsibilities:
Set the vision and strategy for customer care tools
Drive AI and copilot features for agent efficiency
Manage the integrity of customer care data




Architect product frameworks for evolving agent workflows
Engage stakeholders for transparent direction on platform initiatives

Requirements:
8+ years in product management, especially platform-focused
Experience with AI and agent-assist technologies
Solid analytical skills and data engagement
Proven ability to solve complex, cross-team challenges
Relevant technical degree strongly preferred

Become instrumental in Lyft's mission by enhancing our customer care and support capabilities through creative product management.

📌 Customer Care Product Lead At Lyft Toronto (Canada)
🏢 Socotra
📍 Canada