Start a rewarding career with DHL Express as a Bilingual Contact Centre Advisor in Brampton, ON. You'll handle customer inquiries across multiple channels to enhance service delivery. This role involves managing inbound interactions via calls, chat, and email while striving for exceptional service quality.

Your focus on maintaining average handling time and customer satisfaction will help drive DHL's commitment to connecting people and improving lives. Multi-tasking and effective communication are essential for success in this rapid-paced workplace. Key Responsibilities:
Address customer inquiries via phone, chat, and email
Maintain service targets with an AHT
Provide ongoing shipment updates to customers
Use automated systems for service requests
Show empathy and professionalism in customer interactions Requirements:
Relevant experience in Call Centre Customer Service
Capacity to manage multiple chat sessions
Robust customer service orientation
Excellent problem-solving skills
Proficient in written and verbal communication Your skills in empathy and effective communication will support DHL's customer commitment in Brampton.

📌 Contact Centre Advisor Bilingual Opportunity Brampton
🏢 Deutsche Post
📍 Brampton