Lead innovative CCaaS solutions as a Solution Architect with Accenture Song. Engage in transformative projects by designing AI-driven, omnichannel customer experiences for diverse clients.In this dynamic role, you will integrate advanced technologies into contact center operations while collaborating with senior stakeholders. Your focus will be on developing architectures, managing migration processes, and ensuring operational excellence. The role is ideal for candidates with robust leadership skills and a solid technical background.Key Responsibilities:Design integrated customer experience solutionsGuide end-to-end CCaaS project deliveryBuild successful partnerships with stakeholdersDefine migration and integration strategiesLead Agile delivery practices across teamsRequirements:7+ years in cloud contact center solutionsBachelor's in Computer Science or equivalentExperience with platforms like NICE CXoneStrong communication skills in EnglishProven success in delivering complex projectsApply your architectural skills to enhance customer journey strategies at Accenture Song.#J-18808-Ljbffr

📌 Accenture Solution Architect - Ai & Ccaas (Vancouver)
🏢 Accenture
📍 Vancouver