Join Manulife's team as a bilingual Customer Service Skilled in Montreal, Quebec, a hybrid role where you can enhance client experiences in retirement and investment inquiries. As a key member of our team, you will utilize multiple systems to respond to complex client requests and provide detailed information about our retirement products. Your proactive approach in identifying client concerns will help us continuously improve service quality.

This role is perfect for those eager to build customer relationships while maintaining high service excellence. Key Responsibilities:
Handle complex client inquiries at first contact
Assist with various retirement and investment policy questions
Resolve inquiries using administrative systems effectively
Recommend improvements for operational processes
Maintain knowledge of products and procedures Requirements:
Bilingual fluency in English and French
Previous customer service experience in a contact center
Solid ability to manage multiple inquiries simultaneously
Skilled in relationship building with customers
Attention to detail and organizational skills Capitalize on your language skills while contributing to an exceptional customer experience at Manulife.

📌 Customer Service Professional Bilingual Montreal
🏢 Manulife
📍 Montreal