WORKING CONDITIONS Market-market-market-competitive salary
Comprehensive group insurance program paid 100% by the employer
Group RRSP with employer contribution
Free parking and public transportation nearby
Full gym
Social committee, employee discounts. TASKS AND RESPONSIBILITIES Respond to calls and emails from our commercial customers wishing to order material for their construction projects
Enter quotes and customer orders into the system, modifying them as needed
Perform a close follow-up of orders
Provide end-of-project documents on our products
Analyze customer needs in order to recommend the appropriate products
Work in partnership with the sales and credit departments
Ensure adequate communication with other departments to provide high quality customer service.

REQUIREMENTS AND SKILLS Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups
Have accumulated 1 to 2 years of relevant experience in customer services
Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders)
Intermediate knowledge of the Office Suite
Knowledge of Epicor's P21 software, an asset.

📌 Coordinator, Customer Service Montreal
🏢 CENTURA
📍 Montreal