Transform technology deployment as a Customer-Facing Technical Services Manager at Axon in Canada, involving 80% travel. Ensure client satisfaction through expert solutions and effective installations. As a Customer-Facing Technical Services Manager with Axon, you will manage the deployment and support of cutting-edge Fleet systems, acting as a bridge between technology and customer needs.
Your role demands robust technical understanding, especially with networking, third-party management, and customer engagement. You'll lead teams to provide exceptional service and support. Key Responsibilities:
Direct Fleet installations while ensuring customer satisfaction
Maintain communication with clients and team members
Deploy and troubleshoot hardware/software solutions
Create comprehensive documentation for installations
Conduct training for users on Axon's technology Requirements:
Extensive knowledge of IP networking and related technologies
Proven leadership in customer service and installations
Experience in law enforcement settings preferred
5+ years in a technical managerial capacity
Must reside near a major airport for travel Utilize your networking expertise and customer-oriented mindset to elevate Axon's mission of Protecting Life.