Chronicle Coffee Roasters is a craft coffee, family owned company dedicated to sourcing, roasting, and delivering exceptional coffee to our customers and wholesale partners. We're a passionate, tight-knit team that takes pride in quality — from bean to cup. As we continue to grow, we're looking for a detail-oriented and people-first team member to support our day-to-day operations.
The Role
We're looking for a friendly and organized Customer Service & Administrative Assistant to be the first point of contact for our customers while supporting the team with invoicing and reporting tasks. This is a great opportunity for someone who enjoys a mix of people-facing work and behind-the-scenes administrative responsibilities in a agile small-business environment.
What You'll Be Doing
Responding to customer inquiries via phone, email, and in person in a timely and skilled manner
Processing orders and following up on deliveries or issues as needed
Preparing and sending basic invoices to wholesale and retail customers
Supporting the team with general administrative tasks and day-to-day office needs
Assisting with data entry and keeping internal documents up to date
What We're Looking For
Previous experience in a customer service or administrative role (1+ years preferred)
Strong English - written and verbal communication skills
Comfortable working with basic accounting or invoicing software (QuickBooks, Wave, or similar is a plus)
Proficient in Microsoft Office or Google Workspace (Excel/Sheets, Word/Docs)
Organized, reliable, and able to manage multiple tasks with attention to detail
A positive attitude and genuine enthusiasm for helping people
A passion for coffee or the specialty food/beverage industry is a bonus — but not required!
What We Offer
$21.00/hour to start, with a raise to $22.00/hour after 6 months
Full health benefits package after three months
Monday to Friday schedule — no evenings or weekends
A welcoming, supportive team setting
The chance to grow with a company that genuinely cares about its people