Elevate Mastercard's product operations as the Director of Customer Migration and Engagement. Lead strategic initiatives that enhance clients' transition to next-generation dispute management solutions. This role requires a energetic leader capable of managing comprehensive migration projects, fostering deep collaborations with issuers and fintech partners.

You will assess operational needs and create consultative strategies that promote successful platform adoption. Your unique blend of program management and technical expertise will be essential in achieving customer satisfaction. Key Responsibilities:
Drive the execution of strategic customer migration initiatives
Build and maintain executive relationships with customers




Conduct assessments for current and future operational states
Coordinate across teams to address stakeholder needs
Develop operational playbooks and measurement frameworks Requirements:
Experience managing large-scale implementations across sectors
Background in API and SaaS platforms
Solid problem-solving skills and data-driven decision-making
Excellent communication abilities for diverse audiences
Bachelor's degree required; advanced degree preferred Contribute to Mastercard's mission by transforming client relationships and enhancing operational capabilities.

📌 Customer Migration Director At Mastercard Toronto
🏢 Socket.dev
📍 Toronto