Elevate your career with NFP as a Client Manager for Personal Lines, engaging clients through live chat and email. Utilize your expertise to customize insurance solutions that meet unique client needs. This full-time role, based in Oshawa and Hamilton, requires a proactive approach to client service.

With over three years of personal lines experience, you will manage client files, ensuring retention while upselling coverages. Knowledge of various insurer portals and robust communication skills are essential to thrive in this position, including the ability to work collaboratively in a hybrid environment. Key Responsibilities:
Provide exceptional customer service and maintain client retention
Issue policies through online insurer portals and collaborate with underwriters




Review renewals and midterm changes to enhance client experience
Upsell appropriate coverages and refer business to other lines
Stay updated with insurer products and market trends Requirements:
RIBO License in good standing required
Minimum 3 years of industry experience
Experience in digital roles (chat/email) preferred
Solid technical aptitude and proficiency in broker systems
Bilingual communication skills in English and French an asset Become a vital part of NFP's mission to provide quality insurance services while enhancing your skilled growth.

📌 Client Manager, Personal Lines – Hybrid Oshawa
🏢 NFP, an Aon
📍 Oshawa