Become the Client Solutions Manager at Manulife in Toronto, Ontario, where you will lead a hybrid team committed to optimizing client issue resolutions. Harness your leadership to improve service delivery across financial products. In this leadership position, you will manage Triage Analysts and Solutions Coordinators in executing effective escalation management across various retirement solutions.

Your role will be pivotal in coordinating with multiple business units to resolve complex issues quickly. By utilizing your expertise, you will not only contribute to operational strategy but also foster future leaders through mentorship. Key Responsibilities:
Lead teams for effective escalation intake and resolution
Ensure adherence to service commitments through timely management




Partner with cross-functional teams for client issue resolution
Analyze performance data to uncover root causes and trends
Promote continuous improvement in client service processes Requirements:
5+ years’ experience in leadership roles in retirement operations
3+ years overseeing complex issue resolution teams
Solid understanding of retirement product servicing
Experience with operational management and reporting tools
Bachelor’s degree in Business or related discipline Enhance your leadership impact at Manulife by driving solutions that improve client experience.

📌 Client Solutions Manager At Manulife Toronto (Canada)
🏢 Manulife
📍 Canada