Join FedEx as a Principal focusing on Service Quality Initiatives, working remotely to influence organizational performance and service standards. Lead strategic programs that utilize data-driven insights.This role emphasizes your leadership as a senior expert within the Service Excellence team. You will employ your extensive experience to collaborate with executives in shaping processes and frameworks that enhance service metrics and quality outcomes. Your work will involve crucial presentations to the C-suite.Key Responsibilities:Drive enterprise-wide service excellence initiativesProvide thought leadership in operational insightsCollaborate with executives on strategic frameworksAnalyze data to anticipate service challengesPrepare high-level presentations for Board discussionsRequirements:Bachelor's degree in Business, Engineering, or related fieldA minimum of 7 years relevant experience requiredStrong data analysis and operational insight skillsExperience with service measurement and metricsQuebec candidates should be bilingual in French and EnglishLeverage your industry knowledge to advance service excellence initiatives at FedEx.#J-18808-Ljbffr

📌 Principal, Service Quality Initiatives (Mississauga)
🏢 FedEx Group
📍 Mississauga