Shape the future of customer retention at Cogeco in Burlington. This role requires a strategic mindset to enhance customer relationships and team development. As the Customer Retention Leader, you will take charge of designing creative short and long-term retention strategies for Cogeco.
With at least eight years of call center management experience, you will leverage your interpersonal skills to foster a culture of collaboration and success within your team. This role is pivotal in aligning customer advocacy with business goals. Key Responsibilities:
Lead the evolution of customer retention strategies
Drive team performance through coaching and development
Conduct market assessments for competitive intelligence
Formulate and implement creative customer programs
Ensure adherence to service level standards Requirements:
Minimum 8 years of customer service experience
5+ years in a managerial capacity
Excellent communication and storytelling abilities
Experience in analyzing customer metrics
Bachelor's degree preferred Apply your strategic vision and creativity to enhance customer loyalty at Cogeco.