Deliver outstanding customer experiences as a Bilingual Client Service Specialist in a hybrid role with our Canada Retirement Customer Contact Center. You're the key contact for clients seeking assistance in both French and English, helping them navigate retirement and investment inquiries. This role demands a commitment to service excellence and a proactive approach in identifying client trends.

Your ability to utilize various systems and maintain procedural expertise will be critical in resolving client concerns effectively. Your contributions will enhance client satisfaction across the board. Key Responsibilities:
Resolve complex inquiries and provide product information
Assist clients with policy completion and transactions




Monitor client feedback and recommend improvements
Ensure compliance with service and quality standards
Collaborate effectively within a strong team workplace Requirements:
Bilingual in French and English, fluent in both
Contact center experience essential
Solid problem-solving and communication skills
Attention to detail and ability to prioritize tasks
Relevant post-secondary education is a plus Drive meaningful client relationships and improve service experiences in a adaptable work setting while showcasing your expertise.

📌 Bilingual Client Service Specialist Remote Montreal
🏢 Manulife
📍 Montreal