Join the Canada’s Ombudsman for Banking Services and Investments as a Bilingual Case Assessment Officer in Toronto. This essential role revolves around case handling and assessment in a hybrid work workplace. You will be the first contact for consumers seeking resolutions, assessing cases that demand a keen understanding of the financial sector.

This position offers a blend of customer interaction and detailed case management in both French and English. With solid communication and organizational skills, you’ll play a critical role in preparing cases for investigation while contributing to organizational improvement initiatives. Key Responsibilities:
Facilitate inquiries via calls and emails
Analyze complaints for assessment within mandate




Compose case summaries and out-of-mandate communications
Identify cases for rapid assessment and systemic trends
Oversee document collection and consumer data management Requirements:
Must be bilingual in French and English
At least two years experience in financial services is preferred
Exceptional communication skills
Robust organizational and analytical skills
Commitment to confidentiality and ethical practices Utilize your bilingual and case assessment skills to support OBSI's mission in Toronto.

📌 Bilingual Case Assessment Specialist At Obsi Toronto (Canada)
🏢 Ombudsman for Banking Services and Investments
📍 Canada