Drive success for clients as a Bilingual Technical Client Services Specialist at Aramark. This role focuses on delivering top-notch customer support and system training. Join Aramark in an setting where your skills in client relations and technical support will shine.
You will provide critical first-level support, manage user accounts, and ensure effective system utilization. This position offers the chance to influence client adoption of technology solutions through your proactive engagement. Key Responsibilities:
Assess and troubleshoot user inquiries and challenges
Conduct training sessions and develop documentation
Maintain profiles in our management systems
Work with IT to enhance systems and perform quality testing
Analyze and track client engagement metrics Requirements:
Minimum three years in IT or customer service roles
Excellent attention to detail and communication skills
Microsoft Office proficiency and familiarity with video-editing
Bilingual in English and French is mandatory
Relevant two-year technology degree or higher preferred Be a part of an cutting-edge team at Aramark, focused on client engagement and technology excellence.