Enhance the onboarding process in B2B settings as a Customer Education Specialist at Optix. This hands-on role focuses on creating informative, self-serve content for clients. Optix is seeking a specialized individual to revolutionize customer education and improve retention through structured content creation.

You will work closely with the Customer Success and Product teams to identify client pain points and build engaging materials that empower users to onboard independently. The role emphasizes using design platforms and AI tools to create polished media without outside assistance. Key Responsibilities:
Develop and maintain a library for onboarding courses
Create content for current features and product updates
Collaborate with teams to address client challenges
Utilize AI tools for self-sufficient content creation
Ensure materials reflect the latest product capabilities Requirements:
Proven experience in training material creation
Comfort with AI and design software
Excellent skills in process simplification
Organizational skills to manage content projects
Ability to collaborate seamlessly across teams Become a key player in customer success as a B2B Customer Education Specialist at Optix.

📌 B Customer Education Specialist Vancouver (Canada)
🏢 Socket.dev
📍 Canada