As a Senior Manager at BMO, shape customer engagement strategies in Toronto with a focus on data-driven communications. You will oversee the Everyday Banking and Personal Lending communication strategies, ensuring they are rooted in consumer insights and business priorities. This position requires collaboration with various teams to align on objectives while maintaining compliance with regulatory standards. Drive strategic communications for customer segmentation
Manage channel communications for unified messaging
Partner with legal teams to ensure communication compliance
Set KPIs and monitor campaign performance Bachelor’s degree in Marketing, Business, or similar
Proficiency in CRM systems and analytics
Robust leadership and change management capabilities Develop impactful customer communication strategies at BMO, enhancing engagement and fostering loyalty within the competitive banking landscape.

📌 Bmo Senior Manager, Customer Engagement Strategy Toronto
🏢 Bank of Montreal
📍 Toronto