Become a Bilingual Customer Support Specialist with Moneris, focusing on delivering outstanding technical service. Utilize your English, Cantonese, and Mandarin fluency to assist merchants effectively.
As part of the technical Customer Experience team, your role involves supporting Moneris merchants primarily in Toronto or Sackville, troubleshooting POS issues, and providing technical assistance through phone interactions. With comprehensive training and a collaborative setting, you will play a key role in enhancing merchant satisfaction and retention.
Key Responsibilities:
• Assist merchants via phone with technical support • Collect relevant information to resolve service requests efficiently • Identify upsell opportunities by promoting Moneris offerings • Record customer interactions accurately for internal compliance • Achieve performance targets related to quality and customer feedback
Requirements: • Minimum 1 year of customer service experience, preferable at a contact center • Fluent in English, Cantonese, and Mandarin, both written and verbal • Knowledge of computer functionality, routers, and modems • Detail-oriented with adaptability in shifting priorities • Willingness to work rotating shifts and weekends as necessary
Utilize your language skills to boost customer experience and retention at Moneris. #J-18808-Ljbffr