Lead AI transformations at SysAid as the Director of Customer Retention & Growth. Redefine how we enhance customer success and drive net revenue retention. As a leader in SysAid, you will spearhead initiatives to utilize agentic AI for improving customer outcomes. With your extensive experience in SaaS and customer success, you will implement strategies that shift focus from reactive to proactive management, ensuring sustainable growth. Key Responsibilities:
Lead the strategy for Net Revenue Retention (NRR)
Enhance customer experiences using AI insights
Develop automated risk management systems and churn reduction initiatives
Create a structured approach to customer adoption and growth
Optimize team functions with AI-driven processes Requirements:
10+ years in SaaS or customer success management
Background leading AI-driven customer initiatives
Proven ability in delivering retention and expansion results
Familiarity with ITSM or enterprise solutions
Analytical abilities to translate data into actionable insights Shape the future of customer retention and growth with cutting-edge AI implementations at SysAid.

📌 Ai Driven Customer Retention Director At Sysaid Toronto (Canada)
🏢 SysAid
📍 Canada