Join the Toromont Cat team as a Service Supervisor during the afternoon shift in Sudbury. Lead technicians and ensure high-quality service while driving customer satisfaction and operational efficiency. The role of Service Supervisor at Toromont Cat focuses on leadership and customer-centric service delivery.
This full time, permanent position requires overseeing scheduling, training, and the productivity of shop operations. You'll also be a key liaison for corporate initiatives, aiming to exceed service standards and enhance market share. Key Responsibilities:
Promote secure work practices in line with company policies
Address shop service requirements and manage work orders
Collaborate with departments to ensure customer satisfaction
Train, coach, and evaluate the performance of technicians
Handle financial aspects of service orders and client interactions Requirements:
Minimum post-secondary education
At least 3 years in a supervisory role
Solid leadership and operational management skills
Familiarity with customer service practices
Commitment to continuous training and safety measures Guide your team to success at Toromont Cat while ensuring an outstanding customer experience.