Payment Processing
Process scheduled customer payments and verify payment details prior to charging accounts.
Monitor payment statuses and update records accordingly.
Investigate and resolve declined or failed transactions.
Accounts Receivable Management
Maintain accurate customer account records and transaction history.
Monitor receivable balances and assist with payment follow-ups when required.
Ensure all transactions are properly documented and recorded.
Refund Processing
Process approved customer refunds in accordance with company policies.
Verify payment information before issuing refunds.
Maintain proper documentation and approval records for all refunds.
Online Payment Processing
Process incoming online payment requests and transactions.
Confirm payment completion and update internal systems.
Communicate payment status with relevant internal teams when required.
Account Adjustments and Service Changes
Process approved account adjustments, service conversions, or cancellations.
Update customer records to reflect changes accurately.
Maintain detailed notes and documentation supporting all adjustments.
Documentation & Record Keeping
Maintain accurate and organized documentation for all transactions.
Ensure approvals and supporting documentation are recorded for all account changes.
Follow internal financial controls and company procedures.
Qualifications
Diploma or degree in Accounting, Finance, or Business Administration preferred
1–3 years experience in Accounts Receivable, Billing, or Accounting
Experience with accounting or CRM systems
Robust attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple tasks and deadlines
Key Skills
Accounts receivable and payment processing
Financial record accuracy
Customer account management
Problem solving and discrepancy resolution
Robust administrative and documentation skills