Drive customer success and sustainability initiatives as the Director of Customer Relationships at veritree, headquartered in Vancouver. Your leadership will fuel customer satisfaction and organizational growth.In this essential position, you will oversee the customer success department, directing efforts to maintain high retention rates and expand service offerings. You will collaborate across departments while directly engaging with enterprise clients, ensuring their needs are met and their experiences with veritree are rewarding and impactful.Key Responsibilities:Own retention and up-sell targets for the customer baseLead, coach, and develop a high-performing Customer Success teamManage critical client interactions,



including business reviewsDevelop account health metrics to guide engagement strategiesCollaborate with Sales on identifying customer expansion opportunitiesRequirements:10+ years in Customer Success or related B2B rolesSolid experience managing revenue retention and client growthCompetent in executive-level communications and negotiationsAdvanced knowledge of CRM systems, preferably HubSpotResilient in evolving business landscapesPromote environmental restoration and build meaningful customer relationships at veritree as you guide success strategies.#J-18808-Ljbffr

📌 Director Of Customer Relationships At Veritree (Vancouver)
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📍 Vancouver