Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, CanadaJob DescriptionPosted Saturday, August 15, 2026 at 7:00 a.M.Guest Experience Team LeadOur MissionTo offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.VisionTo be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver excellent results.Provide leadership to the Guest Experience T eam to achieve company goalsCo-ordinate daily tasksDelegate tasks through clear communicationTrain Guest Experience team membersOffer a warm, friendly and professional welcome to guestsTo create a comfortable environment for guestsSell and promote the services and products offered by the Scandinave Spa WhistlerJob Type: Full-TimeHourly Rate: $23.04/hourComplimentary thermal baths membership for yourselfExtended Health Benefits after 3 monthsMassage Discounts of up to 35%Food and beverage discounts for onsite café of 25%Complimentary thermal baths membership for one friend, after 3 monthsWinter Whistler Blackcomb Spirit Pass or Wellness ProgramCorporate discount vouchers for friends and family visiting Scandinave SpaStaff accommodation,



based on availabilityFlexible ScheduleTasks and ResponsibilitiesDemonstrate positive leadership and keep the team motivated.Ensure equal division of daily tasks within the teamGuide the team on maintaining Customer Service StandardsAssist in training Guest Experience team membersEnsure all opening and closing procedures are completed including end of day cash out reportingProvide feedback to support team members' development and probationary and annual performance reviewsWelcome guests to the Spa and provide detailed information regarding the Thermal Journey Experience including orientation of the site, Massage Services and other products offeredBe proactive in understanding guest needs to offer appropriate services and productsProcess a variety of transactions using Zenoti including check-in or reservations for Thermal Journey Experience and massages, sale of gift cards and Boutique or Bistro productsTake ownership for communication and management of waitlist, when applicable.Efficient management of Front Desk supplies and Boutique stockMaintain the order, cleanliness and ambiance within the reception area, lobby and change roomsEnsure adequate staffing presence in the receptionFollow lost and found procedures and protocolsBe knowledgeable on current and upcoming sales and marketing promotions, including applying and processing promotional offers in ZenotiRespond to the needs of groups in accordance with the directives of the Sales and Marketing TeamIdentify IT or Maintenance concerns and take ownership of opening IT Service Desk Tickets or Maintenance Work Orders.All other tasks requested of you for the smooth and efficient function of the Scandinave WhistlerPrerequisites:Previous customer service experience (leadership preferred)Energetic and positive team playerExcellent verbal and written communicationProactive, creative problem-solving skills with an ability to remain calm and professional at all timesProficient with Microsoft Word, Excel, and OutlookClear criminal record checkAvailable to work full-time hours, including evenings and weekendsScandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada #J-18808-Ljbffr

📌 Guest Experience Team Lead (Canada)
🏢 Scandinave
📍 Canada