Join Truelogic as a Cloud Support Engineer and enhance customer satisfaction through excellent technical support. Work remotely while engaging with cutting-edge technologies and impactful projects.
As a Cloud Support Engineer, you’ll act as a vital connection between our engineering and customer experience teams. This role is ideal for individuals immersed in AWS, SQL, and tech problem-solving. You will be accountable for onboarding customers efficiently and managing technical escalations, ensuring that all processes maintain a high quality of service and documentation.
Key Responsibilities: - Execute and manage onboarding workflows for current clients - Handle decommissioning tasks,



including data management - Conduct migrations with thorough validation processes - Triaging and resolving complex technical support tickets - Document processes and enhance repeatability in workflows
Requirements: - Direct experience with AWS services and verification tasks - Expertise in Git/GitHub collaboration for onboarding - Outstanding communication skills in English - Basic understanding of data privacy and security protocols - Experience with help desk systems like Jira or Intercom
Become a part of Truelogic and leverage your passion for technology to improve client interactions and system performance.#J-18808-Ljbffr

📌 Cloud Support Engineer With Truelogic Winnipeg
🏢 Truelogic Software
📍 Winnipeg