Take on the role of a Bilingual Case Management Specialist at Cencora, supporting patient access and healthcare provider services. Your expertise will help streamline pharmaceutical support programs.
In this role, you will offer essential support for patient and provider communications while navigating the complexities of the pharmaceutical field. Your responsibilities will include resolving client inquiries, management of case documentation, and ensuring all cases receive appropriate follow-ups. This position plays a crucial role in patient advocacy and healthcare access.
Key Responsibilities:
- Manage intake for client inquiries and resolve issues - Maintain accurate documentation in case management systems - Provide status updates to clients until case resolution - Assist clients with self-service tools and resources - Support various administrative functions within the department
Requirements: - Bachelor's degree or equivalent experience in relevant areas - Minimum of one year in customer service roles - Fluency in French and English is essential - Proven ability to multi-task and solve problems effectively - Proficient in Microsoft Office Suite
Utilize your bilingual skills at Cencora to improve connections between patients and necessary healthcare solutions.#J-18808-Ljbffr