Miratech Group is seeking a Genesys Cloud CX Reporting SME to support a large-scale public sector contact center modernization program. The role emphasizes reporting, analytics, KPI definition, dashboard configuration, and stakeholder advisory within a complex Genesys Cloud CX workplace.
The ideal candidate will work independently, deliver hands-on results from day one, and guide client stakeholders on reporting best practices, data strategy, governance, and cross-platform reporting needs.
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📌 Genesys Cloud CX Reporting SME - Remote Analytics Leader (Ottawa)
🏢 Miratech Group
📍 Ottawa
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