Drive exceptional customer interactions as the National Customer Experience Manager for O'Dell HVAC Group. This remote role prioritizes enhancing service processes across Canada.

You will lead the charge in building a consistent customer experience model, working closely with leaders from various departments. This hands-on manager role aims to streamline customer inquiries, reduce delays, and create productive workflows.

Through your efforts, you will champion continuous improvement and advocate for practices that focus on customer needs across the organization.

Key Responsibilities:
Create and deploy a national customer experience framework
Analyze customer inquiry processes and pinpoint improvements
Define service standards and routing for inquiries




Coordinate departmental resources for optimal support
Manage customer escalations and performance metrics

Requirements:
Five or more years in customer experience or allied fields
Proven track record in enhancing customer service operations
Excellent problem-solving and communication abilities
Knowledge of CRM and customer service technologies
B2B experience in HVAC or related industries is advantageous

Lead the way in shaping customer experiences at O'Dell HVAC Group.
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📌 National Customer Experience Leader At O'dell Hvac Calgary
🏢 O'Dell HVAC Group
📍 Calgary