Join F12 as a Systems Analyst and be the first line of support for client technical issues. In this role, you will deliver exceptional IT assistance, enhancing your troubleshooting skills in a team-oriented workplace.

Reporting to the Manager of Service Delivery, this role is ideal for those eager to grow their IT careers. You will handle end-user support responsibilities, which include resolving IT challenges, managing account details, and addressing various technical inquiries.

This position also emphasizes an understanding of network infrastructure, operating systems, and application management.

Key Responsibilities:
Provide end-user support and resolve IT issues
Develop client relationships by understanding preferences




Answer technical queries with speed and empathy
Balance quality service with productive ticket updates
Document all interactions, ensuring clarity for the team

Requirements:
At least 1 year of Service Desk/Support Experience
Basic knowledge of Windows Servers and Networking
Passion for finding technical solutions
Certifications like Microsoft or CompTIA A+ preferred
Willingness to be on-call or work after hours

Develop your IT troubleshooting skills and client relationship abilities while making an impact at F12.
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📌 Systems Analyst Technical Support Edmonton
🏢 F12.net
📍 Edmonton