The Opportunity

Reporting to the Regional Operations Lead, Eastern Region, you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing. This position is fully office-based and requires attendance in the office five days per week. Remote work is not available for this role.

What to Expect

- Answering telephone calls and welcoming visitors with courtesy.
- Categorize Intake cases for multiple case transactions, enabling routing to the appropriate business function.
- Completing form letters and other correspondence, in accordance with standards.
- Verifying and/or proceeding with data entry of different documents.
- Updating various lists.
- Assisting staff with telephone reliability.
- Preparing and/or sorting mail.
- Handling other duties promoting the achievement of customer service and business goals.

What you Bring

- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perfectly bilingual in French and English.
- Perform well in a busy operation and remain calm under pressure.
- Self-sufficient, diligent and take initiative.
- Excellent organizational skills.
- Strong written and verbal communication skills.
- High school diploma required.
- 5 to 10 years of experience as receptionist
- Preference will be given to candidates with previous administrative / reception support.
- Familiarity with Windows setting, including Intermediate MS Word and Excel.

Salary Range: $45,000 - $70,900 High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.





Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents




- Wellness and recognition programs
- Discounts on products and services

Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

📌 Support, Administrative (Montreal)
🏢 Definity Insurance
📍 Montreal